Bhawar Sales Corporation (hereafter "BSC," "we," "our," or "us") strives to make your online shopping experience seamless and enjoyable by offering a straightforward returns and cancellations process.
How, Why, When, and What Can I Return?
Products purchased from casiostore.bhawar.com that are found to be defective or damaged may be returned, within 7 days of delivery, subject to the following conditions:
- Claims must be submitted within 7 days of delivery; beyond this period, issues will be addressed under the product's warranty.
- Proof of purchase from casiostore.bhawar.com including invoice is required.
- The product must be unused and in its original condition, including all price tags, labels, manuals, warranty cards, original and undamaged packaging, and the original invoice.
- Products marked as "non-returnable" on the product web/detail page are not returnable. Certain products, particularly in categories like Digital Pianos and Label Tapes, are non-returnable.
- Calculators shall be eligible for replacement only.
- Upon receiving the product, please consult the user manual for relevant information.
- Any offers availed with a cart-level criterion will be reversed and deducted from the refund amount if a partial return disqualifies the applicability of the said criterion.
Are the Products Covered with Manufacturer Warranty?
Yes, all products sold at casiostore.bhawar.com are 100% original and authentic, carrying the warranty stated by. Casio India Co. Pvt Ltd.
How Do I Return a Product Purchased from casiostore.bhawar.com?
To initiate a return:
- Log in to casiostore.bhawar.com and navigate to your order history.
- Select the item you wish to return.
- Click "Return," select a reason for the return, provide required photo/video evidence, and submit for confirmation.
- Once we receive your return request, we will process it and contact you to initiate the pickup process.
Will There Be Any Return Charges?
None
Can I Cancel a Single Product from an Order Containing Multiple Products?
Yes, you can cancel individual items from a multiple-product order. However, for combo products, all items in the combo will be considered a single product.
Will I Still Earn Free Gifts, Coupons, Free Shipping, and Loyalty Points After Returning a Product?
No, all free gifts, loyalty points, coupons, free shipping, or any other offers earned are part of the original purchase and will be deducted from the refund amount upon return.
Why Was My Return Request Rejected?
Return requests may be rejected under the following circumstances:
- The request is made after 7 days of receiving the product.
- The product is not in its original condition as delivered to you. Returned products must be undamaged and shall have no sign of use.
- The product has been used post the delivery.
- Original accessories, warranty cards, manual, packaging, invoices, freebies, or coupons are missing.
- The product is tampered with, not the one originally received, or physically damaged.
After receiving the returned product, it will be thoroughly examined by us for any signs of use, and to ensure all original accessories, warranty cards, invoices, manuals, boxes, and packaging are intact for ascertaining the condition of the product and for processing refund amount.
Request for return of products which are not eligible for return will not be entertained.
When Will I Get My Refund?
Refund process will be initiated within 3 working days after we receive the returned product, provided it is found to be in its original condition having all original accessories, etc. upon inspection.
Refund amount will be credited to the same bank account from which we have received payment in relation to the product.
What If My Refund Amount Is Not Credited Yet?
If you have received confirmation of the refund initiation, then Refund process will take 7-14 working days for transferring the amount to your account, depending on your bank and payment gateway. If the refund has not been credited within this period, please contact us for further assistance.
How Do I Cancel My Order?
To cancel an order:
1. Log in to casiostore.bhawar.com and go to your order history.
2. Select the item you wish to cancel.
3. Click "Cancel," select a reason for cancellation, and submit for confirmation.
4. Once we receive your cancellation request, we will process it accordingly.
Orders can be cancelled any time before they Delivered to the customer.
Once cancelled we will process the refund to your account within 7-14 working days.
For any further queries or assistance, please contact our customer service team at casiosupport@bhawar.com or call us at 9364088164, available Monday to Saturday, 10 AM to 6 PM (except National Holidays).
